Get Support

Request support for yourself or your family. We'll do our best to help or point you in the right direction.

Support Request Form

Your Name *

Email Address *

Phone Number (Optional)

Postcode *

What type of support do you need? *

How can we help you? *

I require information in an accessible format or have accessibility needs (e.g., large print, easy read, BSL, etc.)

I consent to my information being used to respond to this enquiry. See our Privacy Policy for details. *

What to Include in Your Request

Your name and contact details
Your postcode (so we can identify local services)
Brief description of your situation
What type of support you're looking for
Any accessibility needs you have

What Happens Next?

We aim to respond within 5 working days
We'll assess how we can best help you
We may signpost you to other services
We may arrange a call or meeting to discuss further

Important: This is not an emergency service. If you need urgent help, please contact:

Emergency: 999
NHS: 111
Samaritans: 116 123

Prefer to Talk?

Call us on 0333 335 6333 or email YASIN@EUROPE.COM

Our office hours are Monday to Friday, 9am to 5pm.

Frequently Asked Questions

What happens after I submit a request?

We aim to respond to all support requests within 5 working days. We'll review your enquiry and either provide assistance directly or signpost you to other organisations that may be able to help.

Is support guaranteed?

While we strive to help everyone who contacts us, we cannot guarantee that support will be available in all cases. This depends on our current capacity and whether the support you need falls within our charitable objects. However, we will always do our best to point you to alternative sources of help.

What if I need urgent help?

This form is not monitored for emergencies. If you or someone else is in immediate danger, please call 999. For urgent medical help, call NHS 111. For mental health crisis, contact the Samaritans on 116 123.

How do you use my information?

We use your information to respond to your enquiry and provide support. We handle all personal data in accordance with our Privacy Policy. We never share your information with third parties without your consent except where required by law.